BotShield MCP server

Register the BotShield MCP server to give Employee agents a way to reach the Agents Ask tools over the Model Context Protocol. This extends the reach of BotShield to more agent surfaces. The packaged Apex actions remain the hard gate. MCP is not a configuration or admin surface.

Register the server

Open MCP Servers in Setup

Go to Setup → MCP Servers → External Servers → New.

Enter the connection

Field	Value
Server URL	`https://mcp.botshield.ai/mcp`
Identity Provider URL	`https://mcp.botshield.ai`
Auth	OAuth 2.0, client credentials
Scope	`queue`
Client ID	your agent’s name
Client Secret	your BotShield agent key

Approve the tools

Allow the BotShield tools you want the agent to use.

Using the Staging environment? Use https://mcp-staging.botshield.ai/mcp and https://mcp-staging.botshield.ai instead.

Tools

Tool	Purpose
`bind_session`	Start linking a human to the session.
`check_binding`	Confirm the link.
`propose_resolution`	Propose a sensitive action for human confirmation.
`check_resolution_status`	Poll for the verdict.
`cancel_resolution`	Cancel a pending proposal.

MCP is reach; the packaged Apex actions are the hard gate. An agent reaching BotShield over MCP still can’t take a sensitive action without an approved, signed resolution. The server-side Apex enforces it regardless of how the agent connects.

Get Started

BotShield Gate

Trusted Accounts

Agents Ask

Webhooks

Console

Server SDK

Integrations

Concepts

Changelog

Register the server

Tools

​Register the server

​Tools

Register the server

Tools